FAQs
1. HOW CAN I CHOOSE THE VEIL THAT MATCHES PERFECTLY WITH MY WEDDING GOWN?
In order to find the ideal veil, simply reach out to us and provide photos of your wedding gown along with details such as the desired length and your concept. Based on this information, our customization team will provide you with tailored advice and recommendations to help you choose the perfect veil.
Your satisfaction is our priority, and we are dedicated to supporting you throughout the selection process. We encourage you to reach out to us whenever you need assistance. Our goal is to help you find a veil that enhances your wedding day ensemble and makes your vision a reality.
2. HOW MAY MY VEIL BE PERSONALIZED?
You may choose for us to:
- Create a custom design for your veil, which we will apply to your veil using a variety of techniques, such as embroidery and beading.
- Add your couple initials for a simple monogram veil.
- Include your wedding date underneath to commemorate your special day.
- Add your full names or a longer message.
- Add a blusher on your veil.
- Add additional tiers.
- Extend the length of the veil.
If you have additional requests, feel free to reach out so we may see how to best accommodate you.
3. HOW TO VISUALIZE THE LENGTH OF THE VEIL?
To accurately visualize the length of the veil, we offer various options with their corresponding measurements:
- Elbow length: 36x72 inch. Typically reaches the elbow.
- Fingertip length: 45x72 inch. Reaches the fingertips when arms are extended.
- Chapel length: 90x72/90x75 inch. Extends slightly beyond the floor, usually around 6-8 inches.
- Cathedral length: 110x95 inch. Reaches several feet beyond the floor, creating a dramatic look.
- Royal cathedral length: 120x 95/130x95 inch. Provides the longest length, creating a grand and majestic appearance.
Remember to measure carefully and choose the veil length that best suits your preferences and the overall look you desire.
To measure the desired veil length, follow these steps:
- Take a piece of string or a flexible measuring tape.
- Attach one end of the string or tape to the desired point where the veil will be attached in your hair.
- Allow the string or tape to hang down naturally.
- Measure the length from the attachment point to the tip of where you would like the veil to end at its longest point at the back.
Compare the obtained measurement with the length options we offer to determine the most suitable veil length for your preference.
View our size guide here or Read more details in our blog article
4. WHAT IS THE ESTIMATED DELIVERY TIME?
We provide two categories of shipping options for international orders: rush shipping and standard shipping.
If you opt for rush shipping: we offer both economy shipping (7-10 business days) and express shipping (3-5 business days). If you require rush shipping, we recommend contacting us as soon as possible to arrange it.
For standard shipping, the estimated time of arrival is approximately 1 month.
If you have any further questions or need more information regarding our shipping options, please don't hesitate to reach out to us.
5. HOW LONG DOES IT TAKE FOR A RUSH ORDER?
We offer two options for rush orders: 1 week and 2 weeks. You can choose the option that best suits your needs.
If you require rush shipping, please reach out to us so we can assist you accordingly. Based on your request, an estimated timeframe will be provided. We will prioritize your order and commit our resources to ensuring your veil is made on time.
Please keep in mind that rush orders may be subject to additional fees to accommodate the expedited production and shipping processes. We are committed to meeting your timeline and ensuring a smooth experience. Feel free to contact us to discuss your rush order and shipping needs.
6. CAN I CANCEL MY ORDER?
Due to the fact that our veils are tailored and personalized specifically for you once the order is placed, cancellations are not possible after 24 hours has passed from the time of purchase. Our team immediately begins the production process upon order placement.
However, if you encounter any issue with your order, please contact us, and we will be more than happy to assist you and address any concerns.
7. WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Our veils are meticulously tailored and personalized exclusively for you. Once the order is placed, our dedicated team promptly begins the production process to ensure timely delivery.
Returns are only accepted within 3 days after you receive the purchase. The return request must be made by email within 3 days after the order is delivered.
- Items are eligible for return or exchange only if::
* Wrong items and/or wrong size are delivered
* Item is faulty
Please make sure that you return the item that is in new condition, perfume free and tags attached.
- Items can't be returned or exchanged, as follows:
• Custom or personalized orders
• Items on sale
Please Note:
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer will be responsible for any loss in value.
8. CAN I ORDER THE VEIL TO TRY ON AND RETURN IF IT DOESN’T MEET MY EXPECTATION?
Regrettably, we are unable to accept returns for veils that have been tried on and do not meet your expectations. Once you have placed an order with us, please understand that our veils are meticulously tailored and customized exclusively for you. Consequently, we regret to inform you that canceling a custom order is not possible after the first 24 hours. We understand that purchasing online, particularly for such an important item as a veil, can be challenging. However, we are dedicated to providing support and addressing any inquiries you may have to ensure your satisfaction. We are here for you, ready to assist and answer any questions you may have throughout the process.
9. WHERE ARE YOU LOCATED?
We have two online shops including our Etsy shop.
After you make an order, your veil will be handcrafted in Hanoi, Vietnam.
We are proud of our online shop on Etsy with the delivery to customers from 1.474 cites and 38 countries all over the world.
10. CAN YOU COPY A DESIGN I SEND?
We are sorry to say No. Copyright and individual creativity are respected. TARA will not accept any request to reproduce pieces from other designers. Sharing designs you love with us is accepted for inspiration. We can use the images as a guide for the type of piece you’re after, but we will not replicate it.
11. IS IT POSSIBLE FOR ME TO REQUEST A VEIL WITH MY DESIRED LENGTH?
Absolutely! We offer a customization service that allows you to specify the exact length you desire for your veil, ensuring it perfectly complements your personal style. Please note that there is a small fee associated with our customization service. To proceed with customizing the length of your veil, simply reach out to us and let us know your specific length requirement. Our team will work diligently to fulfill your request as quickly as possible.